frequently asked
questions

Codes are distributed to guild members by the guilds themselves; if you did not receive a code from your guild, please contact your guild to ensure you are on their membership list and your contact information is accurate. Once confirmed, you may use our Contact page to request a code from our team. If you are an eligible, voting member, you will receive an access code from your Guild directly. If you did not receive or cannot find your code, please reach out to your Guild first to check with them. If you need additional help, please contact fycsupport@viacomcbs.com.